How Univyze Protects Your Data

1. Scope & Definitions

This Privacy Policy applies to personal information we collect when you:

• Create or use an Univyze account;
• Visit our websites or interact with our online content;
• Communicate with us via email or support channels; or
• Participate in beta programs, waitlists, or promotions.

For purposes of this Policy:

• “Personal information” means any information that identifies or can reasonably be linked to an individual.
• “Academic and planning data” means degree-related inputs and outputs used to build and maintain your academic plan.
• “You” means the individual using the Services (student, parent/guardian, counselor, or other user).

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide when you create an account, edit your profile, communicate with us, or otherwise interact with the Services. This may include:

• Full name;
• Email address;
• Profile photo (if you choose to upload one);
• University, college, or institution;
• Declared or prospective major(s), double major(s), minor(s), and concentration(s);
• Class preferences (e.g., time of day, days of the week);
• Expected grades or grade targets (if you choose to provide them);
• Course selections, saved schedules, and planning choices;
• Graduation-related goals and preferences (e.g., target graduation term, desire to finish early);
• Parent or guardian contact details or access permissions;
• Messages or attachments you send to customer support.

2.2 Academic & Planning Data

To generate accurate academic plans and recommendations, we collect and store academic and planning data such as:

• Manually entered class schedules and term-by-term course selections;
• Stored 4-year (or multi-year) plans and class maps;
• Information you enter about transfer credits, AP/IB credits, study-abroad credits, or dual-enrollment work;
• Course availability windows, rotations, and prerequisites (where supported);
• Progress analytics and forecasts, including estimated time to degree;
• Milestone data (e.g., anticipated completion of core or major requirements);
• Preferences for early graduation, summer sessions, interterms, or online courses.

This data is typically tied to your account and is used to help you understand options and trade-offs in your academic path.

2.3 Payment Information

When you purchase a subscription or plan, payments are processed by Stripe, our third-party payment processor. We do not store or process full payment card numbers on our own servers.

Stripe may collect and process information such as:

• Payment card details (e.g., card number, expiration date);
• Billing address and contact information;
• Transaction identifiers and timestamps;
• Fraud-prevention and security data.

Your payment data is subject to Stripe’s own terms and privacy policy. You can learn more on Stripe’s website.

2.4 Automatically Collected Information

When you use the Services, we automatically collect limited technical information to maintain security, performance, and reliability. This may include:

• IP address and approximate location based on IP;
• Browser type and version;
• Device type and operating system;
• Unique device or session identifiers;
• Pages viewed, features used, and timestamps;
• Error logs and diagnostic data.

We do not intentionally collect sensitive personal data (such as government ID numbers, health information, or financial account passwords) through the Services.

2.5 Cookies & Analytics

We use a limited set of cookies and similar technologies to support core functionality and understand how the Services are used.

You can typically control cookies through your browser settings. If you disable certain cookies, some parts of the Services may not function correctly.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Provide, Maintain & Improve the Services

• Generate custom class plans, maps, and time-to-degree forecasts;
• Display and sync your saved plans, schedules, and preferences across sessions;
• Adapt recommendations based on school catalogs, course rotations, and your preferences;
• Analyze usage to improve algorithms, features, and user experience;
• Debug, troubleshoot, and protect the stability and security of the platform.

3.2 Communications

• Send service-related emails such as account confirmations, plan notifications, and important updates;
• Respond to your questions or support requests sent via email or in-product messaging;
• Send optional product tips, feature announcements, or surveys (you may opt out of non-essential emails).

3.3 Legal, Safety & Compliance

• Detect and prevent fraud or misuse of accounts (e.g., suspicious access patterns);
• Enforce our Terms of Service and other agreements;
• Comply with applicable laws, regulations, and legal processes;
• Protect the rights, property, and safety of our users, Univyze, or the public.

4. Legal Bases for Processing (Where Applicable)

In certain jurisdictions (such as the European Economic Area or the United Kingdom), we process personal information only when we have a valid legal basis, including:

• Contract: To provide the Services you sign up for and to fulfill our contractual obligations.
• Legitimate interests: To operate, secure, and improve our Services in ways that are not overridden by your rights.
• Consent: For certain optional uses (e.g., marketing emails), where required by law.
• Legal obligations: To comply with applicable laws and regulations.

5. How We Share Your Information

We do not sell your personal information.

We may share information in the limited circumstances described below:

5.1 Service Providers

We work with trusted third-party service providers who help us operate, secure, and improve the Services. These providers only receive the information necessary to perform their functions and are contractually obligated to protect it.

Examples of service providers include:

• Stripe – payment processing;
• Cloud hosting providers (e.g., Hostinger Cloud or similar) – infrastructure, data storage, and backups;
• Analytics and monitoring tools – aggregate product usage and performance insights.

5.2 Legal Requirements & Protection

We may disclose information if we believe in good faith that such action is reasonably necessary to:

• Comply with a law, regulation, legal process, or governmental request;
• Protect the safety of any person;
• Prevent fraud, security issues, or technical problems;
• Protect the rights or property of Univyze, our users, or the public.

5.3 Business Transfers

If Univyze is involved in a merger, acquisition, financing, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any material change to how your information is handled.

6. Parental Access & Users Under 18

Univyze is designed primarily for college and university students, but some users may be under 18 (for example, dual-enrollment or early-college students).

6.1 Students Under 18

• Students under 18 may create an account with the knowledge and consent of a parent or guardian.
• We do not knowingly collect sensitive information from minors and encourage families to review account settings together.

6.2 Parent or Guardian Access

• Parents or guardians may receive access only if the student grants explicit permission within the Service.
• Students may revoke parent or guardian access at any time through their account settings or by contacting us.

7. Data Retention

We keep personal information for as long as it is reasonably necessary to provide the Services and fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

• Core account and planning data are generally retained for up to 2 years after account deletion, unless you request permanent deletion sooner.
• Support messages are typically stored for about 1 month, except where a user chooses to keep ongoing history or where longer retention is needed for troubleshooting or legal purposes.
• Backup copies may persist for a limited time in encrypted archives for security and disaster-recovery purposes.

8. Your Rights & Choices

Depending on where you live, you may have certain rights with respect to your personal information. These can include the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to certain exceptions;
• Request a copy of your data in a portable format (where technically feasible);
• Object to or restrict certain types of processing;
• Opt out of non-essential marketing communications.

To exercise any of these rights (or to ask questions about them), please contact us at help@univyze.com. We may need to verify your identity before honoring certain requests.

If you are located in a region with specific privacy laws (such as the EU/EEA, UK, or California), you may also have the right to lodge a complaint with your local data protection authority.

9. Data Security

We use administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, misuse, or alteration. These measures include, for example:

• Encrypted connections (HTTPS/TLS) for data in transit;
• Encryption and access controls for data at rest where appropriate;
• Access-restricted databases and role-based permissions for staff;
• Regular monitoring for unusual activity, abuse, or security issues;
• Limiting access to personal information to personnel who need it to perform their job functions.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information as soon as reasonably possible.

11. International Users

Univyze is currently operated from the United States, and your information may be processed and stored in the U.S. or other countries where our service providers are located. By using the Services, you understand and consent to the transfer of your information to the United States and other jurisdictions, which may have different data protection laws than your home country.

12. Third-Party Links & External Sites

The Services may contain links to third-party websites, services, or resources that are not owned or controlled by Univyze. This Privacy Policy does not apply to those third-party properties. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies before providing them with any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last Updated” date at the top of this Policy; and
• Provide additional notice as appropriate (for example, by email or an in-app message).

Your continued use of the Services after any changes become effective means you accept the revised Policy.

14. Contact Us

If you have any questions about this Privacy Policy, our data practices, or would like to submit a privacy request, you can contact us at:

Univyze Inc.
Email: help@univyze.com